Terms of Service

These terms govern your use of fantomlabs.io and any services you purchase from Fantom Labs (ABN 51 559 921 362) ("we", "us"), a digital product studio based in Perth, Western Australia. By using the site, submitting an enquiry, or paying for a package or subscription, you agree to these terms. Nothing in them excludes rights you have under the Australian Consumer Law that cannot be excluded.

Use of the Website

The website is provided for information and business enquiries. You agree not to misuse it — including interfering with its operation, attempting to gain unauthorised access, scraping it for spam purposes, or submitting unlawful, deceptive, or harmful content through our forms.

Services & Engagements

We offer fixed-price packages, larger custom engagements, and monthly retainers. Packages and prices shown on the pricing page are indicative entry pricing: the final scope, price, timeline, and deliverables for each engagement are confirmed in writing (by proposal, email, or checkout description) before work begins. Larger builds start with a discovery conversation, and some begin with a paid discovery sprint (the product blueprint) that produces a scoped plan and fixed build estimate.

Payments & Deposits

• All prices are in Australian dollars (AUD). Online payments are processed securely by Stripe; we never see or store your card details.
• Most fixed-price packages are secured with a 50% kickoff deposit paid at checkout. The deposit is applied to the total engagement price, and the balance is invoiced per the agreed payment schedule (typically on delivery unless agreed otherwise).
• Some smaller items (such as audits, strategy sessions, and the launch one-pager) are paid in full at checkout.
• Invoices are payable by their due date. We may pause work on overdue accounts.

Subscriptions & Retainers

Care plans, SEO/visibility retainers, and fractional CTO engagements are billed monthly in advance through Stripe. You can cancel at any time by emailing connect@fantomlabs.io; cancellation takes effect at the end of the current billing period, and no further payments are charged. Unused hours or allowances within a month do not roll over unless agreed in writing.

Cancellations & Refunds

A kickoff deposit reserves your place in our schedule and funds the start of work. If you cancel before work has commenced, we will refund your deposit less any costs already incurred. Once work has commenced, deposits and fees for work already performed are non-refundable, except where the Australian Consumer Law requires otherwise. Where our services come with consumer guarantees that cannot be excluded, you are entitled to the remedies the law provides. The website rescue audit is credited toward any fix-up engagement booked within 30 days, as described on the pricing page.

Client Responsibilities

Timelines assume you provide content, feedback, approvals, and access to any third-party accounts (domains, hosting, Shopify, Google services) reasonably promptly. You are responsible for ensuring that material you supply — text, images, branding, data — does not infringe anyone else's rights, and that your business's use of anything we deliver complies with the laws that apply to you. Delays in supplying material or feedback may extend the delivery timeline.

Intellectual Property

• Your deliverables. On full payment, you own the final deliverables produced for your engagement — the website, app, designs, or brand assets we created for you.
• Our tooling. We retain ownership of our pre-existing materials, internal tools, processes, and generic code libraries used to build your deliverables, and license them to you as needed to use what we delivered.
• Third-party components. Fonts, stock assets, themes, plugins, and open-source software remain subject to their own licences.
• This website. Content, branding, and design of fantomlabs.io are owned by Fantom Labs and may not be reproduced without permission.
• Portfolio. We may reference and showcase completed work in our portfolio and marketing unless you ask us in writing not to.

Third-Party Services

Engagements often rely on third-party platforms — Stripe, Shopify, hosting providers, Google services, email platforms, and similar. Your use of those platforms is governed by their own terms and fees, which are payable by you unless agreed otherwise. We are not responsible for outages, pricing changes, or decisions made by third-party platforms.

Warranties & Liability

We perform our services with due care and skill. Beyond the consumer guarantees that apply by law, the website and its content are provided on an "as is" basis without warranties of any kind. We do not guarantee specific commercial outcomes such as search rankings, traffic, or revenue. To the maximum extent permitted by law, our total liability arising out of an engagement is limited to the fees you paid for that engagement, and we are not liable for indirect or consequential loss (such as lost profits or lost data). Where liability cannot be excluded but can be limited, it is limited to re-supplying the relevant services or paying the cost of having them re-supplied.

Termination

Either party may end an engagement with written notice if the other materially breaches these terms or the agreed scope and does not remedy the breach within a reasonable time. On termination, you pay for work performed up to the termination date, and we hand over completed work covered by that payment.

Governing Law

These terms are governed by the laws of Western Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

Changes to These Terms

We may update these terms from time to time. The current version is always published on this page with its last-updated date. Changes apply from the date they are posted and do not alter the agreed terms of an engagement already underway.

Contact

Fantom Labs · ABN 51 559 921 362 · Perth, Western Australia
Email: connect@fantomlabs.io · Phone: +61 400 279 379

See also our Privacy Policy.